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Return Policy

15 day free returns policy, subject to Terms and conditions.


Requirement for a valid procedure

  • Proof of purchase – the document handed over to you together with the product, on delivery.
  • Original packaging – the manufacturer packaging
  • Any free promotional items – gifts or accessories delivered with the purchased item
  • Valid return reason – please refer to the section below for the details

Please Note:

We do not accept returns for items below. For such purchases, please inspect the item carefully upon delivery and if necessary reject it on the spot:

  • Products shipped from overseas
  • For missing items and damaged products especially broken screens please check with our riders during delivery and return on the spot.

For any return request please contact our Customer Service Call Center at 0716120954

 
What happens once I have returned an item?

  • We will perform a careful quality check.
  • If the claim is valid we will refund you according to your requested refund method.
  • The process may take up to 7 days from when your return request was submitted.
  • If the claim is invalid the item will be sent back to you.
  • We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling. Customers with unjustified/invalid returns may be denied the right to return items, place pay-on-delivery orders or even shop in noorco network  in the future.

All items sold on Noorcom Network, under certain conditions, can be returned within a period of 15 days from delivery date.
Example: If I received my product on Monday 5th, I have until next Saturday 19th to contact Customer Service.

NOTE: You have 15 days to notify us of your return by calling Customer Service, from the day you received your purchase.
For defective items, note that you have 15 days to return your product. After this period, we do not accept return.

If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.
“Note that we will make two (2) attempts to return the product to you at no cost. However after two (2) failed attempts, we will cancel the return process and store the product at our warehouse for up to seven (7) days awaiting your collection. If you do not collect the product within these seven (7) days it will be deemed as forfeited and we will dispose of in accordance with the Kenyan law

On delivery, kindly ensure to verify that the item delivered is in good condition and reject if it does not match your order. In the case you accept it from the delivery agent, you can still return it within 15 days (with seal not broken).

There are no charges for shipping a product back to Noorcom Network

We will only be liable if the missing item is reported on the spot. Please ensure to countercheck during pickup/delivery to confirm if all the mentioned items (What’s in the box) have been delivered.

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